Training course – Holding customer-oriented phone calls
How do you communicate professionally on the phone? What should you do and what shouldn’t you do? Our coach will give you tips & tricks, starting based on cases that you provide. What’s that mean for you? After this training course, you will have the proper ‘telephone reflexes’: customer-orientation and efficiency.
Who's it for?
Employees who often speak on the phone and want to learn to communicate more professionally in this regard. This group includes people like management assistants, receptionists, customer service employees, and civil servants.
MXPro: a combination of both
The following topics are addressed:
Tips for holding customer-oriented phone calls
- asking for the customer’s name and using it occasionally
- smiling into the phone
- paying attention to the tempo of your speech
- explaining why you have to transfer someone
- ending the telephone conversation in a genuine, pleasant manner
- being the last one to hang up
Studying telephone skills in detail
- making contact
- getting information
- answering questions
- interrupting, if necessary
- continuing to ask questions
- dealing with resistance
- handling a complaint…
Would you like follow this training course in French, Dutch, or German? That’s perfectly possible. Please don’t hesitate to contact us.
Get your training subsidised
Good to know: the Flemish government has subsidies available for training courses.
Thanks to Paid Educational Leave (PEL), you can recover €21.30 per training hour per employee.
It gets even better! Are you an SME or sole trader? Then you can get up to 40% in financial support for your (language) training courses via the SME portfolio.
Note: only companies established in Flanders are eligible for these subsidies.
Interested in following this course?
Then please call or mail Cathy De Ceuster. She will work with you to put together your training course, perfectly tailored to your needs.
Phone: +32 (0)468 28 14 16