Skills
Training course - Conflict mediation
Conflicts are unpleasant. But if you know how to deal with them, they also offer opportunities for change and better relationships. During this training course, you will learn to recognise different types of conflicts and to give them a positive and constructive twist.
Maximum usability
Throughout the training course, trainees practise with role-playing and cases from their own work environment. This increases the visibility and the immediate usability.
Who's it for?
Suitable for managers and other upper-level employees, but also for employees who want to better anticipate conflicts.
ClassicPro: face-to-face
BabblPro: online
MXPro: a combination of both
The following topics will definitely be discussed:
- How and why do conflicts arise?
- Different types of conflicts and the four basic attitudes
- Avoiding, anticipating, and resolving conflicts
- The role of emotions in conflicts
Optional: half a refresher day with the trainees in which experiences are exchanged, successes are shared, and concrete work cases are simulated, among other things.
Get your training subsidised
Good to know: the Flemish government has subsidies available for training courses.
Thanks to Paid Educational Leave (PEL), you can recover €21.30 per training hour per employee.
It gets even better! Are you an SME or sole trader? Then you can get up to 40% in financial support for your (language) training courses via the SME portfolio.
Note: only companies established in Flanders are eligible for these subsidies.
Interested in following this course?
Then please call or mail Cathy De Ceuster. She will work with you to put together your training course, perfectly tailored to your needs.
E-mail: cathydeceuster@elanlearning.com
Tel.: +32 (0)468 28 14 16
