Training course – Handling complaints
When customers have a complaint, they expect a positive and courteous response. During this training course, you will learn how to respond appropriately. An experienced coach links the theory to practical examples from participants and simulation exercises. What’s that mean for you? More satisfied customers and a boost for your corporate image!
Who’s it for?
All employees coming into contact with customers, either on the phone or face-to-face.
MXPro: a combination of both
The following topics will be discussed:
- listening to the complaint and empathising with the customer
- asking questions
- finding out what the real situation is
- indicating whether a complaint is justified
- making a proposal to resolve the issue
- summarising the agreed solution
- agreeing on an action plan
- thanking a customer for reporting a problem
Get your training subsidised
Good to know: the Flemish government has subsidies available for training courses.
Thanks to Paid Educational Leave (PEL), you can recover €21.30 per training hour per employee.
It gets even better! Are you an SME or sole trader? Then you can get up to 40% in financial support for your (language) training courses via the SME portfolio.
Note: only companies established in Flanders are eligible for these subsidies.
Interested in following this course?
Then please call or mail Cathy De Ceuster. She will work with you to put together your training course, perfectly tailored to your needs.
Phone: +32 (0)468 28 14 16